1. Identity of the Data Controller
All processing of personal data is carried out under the responsibility of Photoclean, a company registered under No. 484 754 882, with its principal place of business located at 5 rue du Chapoly, 69290 Saint-Genis-les-Ollières,
(hereinafter « Photoclean »).
Any transfer of data to a partner is carried out with your consent, and the processing of data by that partner is subject to that partner’s privacy policy.
2. Types of Data Collected
Whether data is required or optional is specified at the time of collection. If this information is incomplete, outdated, or inaccurate, you may not be able to create an account on the Site.
Photoclean may collect and process all or part of the following data:
| Category of Personal Data Processing | Category Description |
|---|---|
| Contact Form | This refers to the personal data provided when contacting us through the Website. It includes your name, phone number, company, email address, and the content of your message. |
| Information Request Form | This refers to the personal data provided when submitting an information request. It includes first name, last name, email address, company name, and the content of the message. |
| Login and Browsing Data | This connection and browsing data includes the data mentioned in the Cookie Policy. |
3. Purpose and Legal Basis for Processing
Your personal data is collected for the following purposes:
| Legal Basis | Purpose |
|---|---|
| Use of Your Data Based on Your Consent | Based on your consent, Photoclean uses your data to:
|
| Use of Your Data Based on Our Legitimate Interest | Based on our legitimate interest—in particular to ensure a higher quality of our services—PhotoClean uses your data to:
|
| Use of Your Data to Comply with Our Legal Obligations | Photoclean may process your data for evidentiary purposes and to comply with its legal obligations. |
4. Retention Period for Personal Information
The retention period for personal data varies depending on the purpose for which it was collected:
- Data related to your use of the Site and the management of your contract and orders is retained for a period of 5 years after your request to unsubscribe from the Site—in particular for evidentiary purposes—or after a 3-year period of inactivity, as the Customer’s account may be deleted after 3 years of inactivity,
- Information necessary to comply with legal obligations is retained for the legally required retention period.
- Cookies placed on your device will retain your data only for as long as necessary to fulfill their purpose (for example, session identification cookies are retained only for the duration of a session) and for a maximum of 13 months.
5. Recipients of Personal Data
We are committed to treating all of your personal data as confidential.
Photoclean’s in-house team may have access to your personal data, but only in the course of their duties and for the purposes set forth in this Policy.
We do not share your data with third parties, except in the limited cases listed below:
- PhotoClean’s subcontractors may engage the services of other companies or independent contractors who provide certain services on its behalf:
- Technical service providers,
- Providers of analytics solutions or audience measurement statistics
These service providers may have access to the personal information necessary to perform their services but are not authorized to use it for any other purpose.
- Transfer of Businesses or Operations. As part of its business development, Photoclean may sell all or part of its assets or acquire other companies, business operations, subsidiaries, or business units. In connection with such transactions, the personal data processed by the company generally forms part of the transferred assets but remains subject to any pre-existing privacy policy, unless otherwise agreed by the individuals concerned.
- Authorized administrative and judicial authorities. In order to comply with its legal obligations, Photoclean may transfer your personal data to authorized administrative and judicial authorities.
- With your consent. Unless Photoclean is required to comply with a legal obligation, Photoclean will notify you if your information is to be disclosed to a third party, provided that you have the option to withhold your consent to such disclosure.
6. Transfer of Data Outside the EU
We store your personal data within the European Union. However, some of our data processors may be located outside the European Union. In the event of a data transfer in this context, we ensure that the processing is carried out in accordance with this Privacy Policy and that an adequate level of protection is guaranteed in compliance with applicable regulations, either through contractual obligations or adequacy decisions.
7. Exclusion of Sensitive Data
Photoclean does not collect any sensitive personal information about you.
This sensitive data pertains to the processing of personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning sex life or sexual orientation.
If such data were provided to Photoclean, please contact us by email at the following address: vanhecke@photoclean.fr so that it can be deleted.
8. Minors
The Site is not intended for use by minors (under 18 years of age). Under no circumstances do we permit minors under 18 years of age to use our services. We do not knowingly collect personal information from minors. If a parent discovers that their child has provided us with personal information (or if a guardian realizes that a child in their care has provided us with personal information), they should contact us by email at the following address: vanhecke@photoclean.fr.
9. Your Rights Regarding Access to Your Personal Data
In accordance with Article 13 of Regulation (EU) 2016/679 of April 27, 2016, and Article 32 of Law No. 78-17 of January 6, 1978, you are hereby informed that you have the following rights:
- Right of Access
This refers to your right to obtain confirmation as to whether or not your data is being processed, and if so, to access that data. - Right to Rectification
This refers to your right to have inaccurate data about you corrected and incomplete data about you completed as soon as possible. - Right to Erasure/Deletion
This refers to your right to have your data erased as soon as possible, subject to our legal obligations to retain the data and our legitimate interest in retaining such information. - Right to Restriction of Processing
This is your right to have the processing of your data restricted when you object to it, when you contest the accuracy of your data, when you believe the processing is unlawful, or when you need it to establish, exercise, or defend your legal rights. - Right to Object
This refers to your right to object at any time to the processing of your data by Photoclean, unless Photoclean has legitimate grounds for processing it. You may also object to processing carried out for marketing purposes. - Right to Data Portability
This is your right to receive your data in a structured, commonly used, machine-readable, and interoperable format, and to transmit that data to another data controller without us hindering that process. - Right not to be subject to a decision based on automated processing
You have the rightnot to be subject to a decision based solelyon automated processing that produces legal effects concerning you or significantly affects you, except where such a decision is necessary for the conclusion or performance of a contract, or is permitted by law. - Complaints
You have the right to file a complaint with the French Data Protection Authority (CNIL): https://www.cnil.fr/fr/plaintes - Instructions in the Event of Death
You have the right to provide instructions regarding the handling of your personal data in the event of your death. - How to Exercise Your Rights
You may submit any request, accompanied by a copy of a valid ID, to Photoclean:- By mail to the following address: Photoclean – 5 rue Chapoly 69290 Saint-Genis-les-Ollières
- By email to the following address: vanhecke@photoclean.fr.
In accordance with Article 17 of Regulation (EU) 2016/679 of April 27, 2016, the exercise of these rights shall not deprive PhotoClean of its right to retain data in order to comply with its legal obligations and for evidentiary purposes.
10. Your Rights to Object to Marketing Communications
10.1 – Commercial offers via email or text message:
Therefore, on the forms you fill out, you are specifically asked to give your consent to receive offers from us and, as applicable, from our partners.
However, your express and prior consent is not required if you are already a Photoclean customer and the purpose of our communication is to offer you products or services similar to those we already provide to you.
In any case, you always have the option to opt out of receiving these solicitations by taking the following steps:
- To unsubscribe from emails, click the unsubscribe link included in each email, log in to your online account, or contact us by email at the following address: vanhecke@photoclean.fr
- For text messages, send a text message with the word “STOP” to the number provided in the message, or contact us by email at the following address: vanhecke@photoclean.fr
10.2– Telemarketing Offers:
If you do not wish to receive sales calls, you may opt out by:
- By contacting us via email at the following address: vanhecke@photoclean.fr
- By registering on the “Bloctel” do-not-call list at the following address: https://conso.bloctel.fr, in accordance with Articles L223-1 and L223-2 of the French Consumer Code.
11. Your Rights Regarding the Acceptance and Management of Cookies
We invite you to review the Cookie Policy. It applies in addition to this Privacy Policy.
12. Links to Other Websites or Third-Party Services
In the event that the Site refers to third-party websites or services—including through the use of links—we assume no responsibility for such third-party websites and services. We therefore encourage you to review their terms and conditions and privacy policies.
13. Personal Data Security
Photoclean has implemented physical and electronic security measures, as well as backup procedures, related to the collection, storage, and disclosure of your personal data, including:
- Securing access to our facilities and IT platforms
- Raising awareness among our employees who have access to your personal data regarding confidentiality requirements
- Securing data access, sharing, and transfer,
- High standards for data protection when selecting our service providers.
14. Policy Change
This Policy may be modified, supplemented, or updated, in particular to comply with any legal, regulatory, judicial, or technical developments. However, your personal data will always be processed in accordance with the Policy in effect at the time of collection, unless you consent otherwise or a mandatory legal provision requires otherwise.